Privacy Policy

1. Introduction

btv136 ("we," "us," or "our") operates an online betting platform serving users in Indonesia. This Privacy Policy applies to all personal data collected through our website at https://btv136.cam, mobile applications, and any related services (collectively, the "Services"). This policy is designed to comply with international privacy standards and Indonesian data protection principles.

We recognize that privacy is a fundamental right, particularly when dealing with financial transactions and sensitive personal information. This policy outlines what information we collect, why we collect it, how we use it, and what choices you have regarding your data. We encourage you to read this policy carefully and contact us if you have any questions.

By creating a btv136 account or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this policy, you should not use btv136 services.

2. Information We Collect

btv136 collects several types of information to provide, improve, and secure our Services. The categories of personal data we collect include:

2.1 Account Registration Information

When you create a btv136 account, we collect the following personal information:

• Full Legal Name: As it appears on your government-issued identification
• Date of Birth: To verify you meet the minimum age requirement of 21 years
• Email Address: For account communications and notifications
• Phone Number: For account security, two-factor authentication, and customer support
• Residential Address: Including street address, city, postal code, and province
• Username and Password: Your chosen account credentials (passwords are encrypted and never stored in plain text)
• Preferred Currency: Indonesian Rupiah (IDR) or selected cryptocurrency

2.2 Identity Verification (KYC) Documents

To comply with regulatory requirements and prevent fraud, money laundering, and underage gambling, btv136 collects identity verification documents:

• Government-Issued Photo ID: Indonesian KTP (Kartu Tanda Penduduk), passport, or SIM (driving license) including ID number, photo, and expiry date
• Proof of Address: Recent utility bill, bank statement, or government correspondence dated within the last three months
• Selfie Verification: A photograph of you holding your ID document for biometric matching
• Additional Documents: In some cases, we may request source of funds documentation or employment verification for enhanced due diligence

2.3 Financial Transaction Data

When you deposit or withdraw funds, we collect:

• Bank account numbers and names for Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata)
• E-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja transactions
• Cryptocurrency wallet addresses for USDT, Bitcoin, Ethereum, and other digital currency deposits/withdrawals
• Transaction amounts, dates, times, and status
• Payment method details (we do not store full credit card numbers, only tokenized references provided by payment processors)

2.4 Usage and Activity Data

btv136 automatically collects information about how you interact with our Services:

• Betting History: All bets placed, stakes, odds, outcomes, winnings, and losses
• Game Activity: Games played, session duration, bet patterns, and gameplay statistics
• Account Actions: Login/logout times, password changes, preference settings, and account modifications
• Bonus and Promotion Usage: Bonuses claimed, wagering progress, and promotional activity
• Customer Support Interactions: Live chat transcripts, email correspondence, support ticket history, and resolution outcomes

2.5 Technical and Device Information

When you access btv136, we automatically collect technical data:

• IP Address: Your Internet Protocol address for security, fraud detection, and geolocation verification
• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Log Data: Server logs including timestamps, page views, click patterns, and error reports
• Cookies and Tracking Technologies: See Section 6 for detailed information on cookies

3. How We Use Your Information

btv136 uses the personal data we collect for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your btv136 account
• Processing deposits, withdrawals, and all financial transactions
• Enabling you to place bets and play games on our platform
• Calculating and crediting winnings, bonuses, and promotional rewards
• Providing customer support and responding to your inquiries
• Communicating important account information, terms updates, and policy changes

3.2 Legal Compliance and Regulatory Requirements

• Verifying your age to ensure compliance with the 21+ requirement
• Conducting KYC (Know Your Customer) identity verification
• Preventing money laundering, terrorist financing, and other financial crimes
• Detecting and preventing fraud, collusion, and other prohibited activities
• Complying with legal obligations, court orders, and regulatory requests
• Maintaining records for audit and tax purposes

3.3 Security and Fraud Prevention

• Monitoring for suspicious account activity and unauthorized access
• Detecting multiple accounts and bonus abuse
• Preventing underage gambling and self-excluded users from accessing the platform
• Protecting against cyberattacks, hacking attempts, and data breaches
• Investigating disputes, rule violations, and terms breaches

3.4 Service Improvement and Personalization

• Analyzing usage patterns to improve platform performance and user experience
• Developing new features, games, and betting products
• Personalizing content, game recommendations, and promotional offers based on your preferences
• Conducting market research and gathering user feedback
• Testing new technologies and optimizing our infrastructure

3.5 Marketing and Communication (with Your Consent)

• Sending promotional emails about bonuses, special offers, and new games
• Providing personalized betting tips and sports event notifications
• Sharing news about btv136 updates and platform enhancements
• Inviting you to participate in tournaments, competitions, and VIP programs

Note: You can opt out of marketing communications at any time by adjusting your account settings or clicking "unsubscribe" in any promotional email. Opting out will not affect transactional emails related to your account activity.

4. Information Sharing and Disclosure

btv136 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We share data with trusted third-party service providers who assist us in operating btv136:

• Payment Processors: Banks, e-wallet providers, and cryptocurrency exchanges that facilitate deposits and withdrawals
• Game Providers: Software developers like Pragmatic Play, Evolution Gaming, Microgaming, and others who supply our games
• Identity Verification Services: KYC/AML compliance providers that verify user identities
• Cloud Hosting and IT Infrastructure: Companies that host our servers and provide technical infrastructure
• Customer Support Tools: Live chat platforms, email systems, and ticketing software
• Analytics and Marketing Platforms: Tools that help us understand user behavior and optimize our Services

All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize. They are not permitted to use your information for their own purposes.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement, or regulatory bodies when:

• Required by law, regulation, legal process, or court order
• Necessary to investigate potential violations of our Terms & Conditions
• Required to detect, prevent, or address fraud, security, or technical issues
• Necessary to protect the rights, property, or safety of btv136, our users, or the public
• Requested by licensing authorities or gambling regulators

4.3 Business Transfers

If btv136 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the successor entity. We will notify you via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so, such as when you choose to participate in third-party promotions or affiliate programs.

5. Data Security Measures

btv136 takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction:

5.1 Encryption and Secure Transmission

• SSL/TLS Encryption: All data transmitted between your device and btv136 servers is protected by 256-bit SSL (Secure Sockets Layer) encryption, the same standard used by banks
• Data-at-Rest Encryption: Personal information stored in our databases is encrypted using advanced encryption algorithms
• Password Hashing: User passwords are hashed using bcrypt or similar one-way cryptographic algorithms and are never stored in plain text

5.2 Access Controls and Authentication

• Two-factor authentication (2FA) available for all user accounts
• Role-based access control limiting employee access to personal data on a need-to-know basis
• Regular security audits and penetration testing to identify vulnerabilities
• Automated systems to detect and block suspicious login attempts

5.3 Infrastructure and Network Security

• Firewalls, intrusion detection systems, and DDoS protection
• Regular security patches and software updates
• Secure data centers with physical access controls and 24/7 monitoring
• Backup and disaster recovery systems to prevent data loss

5.4 Staff Training and Policies

• All employees sign confidentiality agreements and undergo data protection training
• Strict internal policies governing data handling and privacy practices
• Incident response procedures to address potential data breaches promptly

Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

6. Cookies and Tracking Technologies

btv136 uses cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about how you use our Services.

6.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They allow websites to recognize your device and remember your preferences. btv136 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function, enabling account login, secure transactions, and basic navigation
• Performance Cookies: Collect anonymous information about how visitors use our site, helping us improve performance and user experience
• Functional Cookies: Remember your preferences (language, currency, game settings) to provide a personalized experience
• Analytical Cookies: Used by Google Analytics and similar tools to understand traffic sources, popular pages, and user behavior patterns

6.3 Managing Cookies

Most web browsers allow you to control cookies through settings. You can choose to block or delete cookies, but doing so may affect your ability to use certain features of btv136. Blocking essential cookies will prevent you from logging into your account.

7. Your Privacy Rights

As a btv136 user, you have certain rights regarding your personal data. We are committed to facilitating the exercise of these rights:

7.1 Access and Data Portability

You have the right to request a copy of the personal information we hold about you. We will provide this data in a structured, machine-readable format (typically JSON or CSV) within 30 days of your request. You can submit data access requests through your account settings or by contacting customer support.

7.2 Rectification and Update

You have the right to correct inaccurate or incomplete personal information. You can update your contact details, address, and preferences directly in your account settings. For changes to verified information (name, date of birth), please contact support with supporting documentation.

7.3 Deletion (Right to Be Forgotten)

You may request deletion of your personal data, subject to certain legal and contractual exceptions. btv136 may retain certain information when required by law (tax records, transaction history for regulatory compliance) or to protect our legitimate interests (preventing fraud, resolving disputes). Account deletion requests are processed within 30 days.

7.4 Object to Processing

You have the right to object to certain types of data processing, particularly for marketing purposes. You can opt out of promotional communications at any time through your account settings.

7.5 Withdraw Consent

Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing conducted before consent withdrawal.

8. Data Retention Period

btv136 retains your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations:

• Active Accounts: Personal data is retained for the duration of your account activity and for a reasonable period thereafter
• Closed Accounts: After account closure, we retain essential data for 7 years to comply with financial regulations and tax laws
• Transaction Records: Financial transaction records are retained for 10 years as required by anti-money laundering regulations
• Marketing Data: If you opt out of marketing communications, we retain minimal data (email address, opt-out status) to honor your preference
• Support Communications: Customer support interactions are retained for 3 years for quality assurance and dispute resolution

9. Children's Privacy (21+ Only)

btv136 services are strictly intended for adults aged 21 years or older, which is the legal gambling age in Indonesia. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that information and permanently close the account.

Parents or guardians who believe their child under 21 has provided personal information to btv136 should contact us immediately at [email protected]. We take underage gambling prevention seriously and employ age verification systems to enforce this policy.

10. Changes to This Privacy Policy

btv136 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email to the address associated with your account
• Display a prominent notice on our website for 30 days following the change

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of btv136 services after policy changes constitutes acceptance of the revised policy.

11. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how btv136 handles your personal information, please contact us through any of the following channels:

• Email: [email protected] (please include "Privacy Inquiry" in the subject line)
• Live Chat: Available 24/7 via the website (click the chat icon in the bottom right corner)
• WhatsApp: Contact our Indonesian support team (link provided on website)
• Telegram: Official btv136 support channel (link provided on website)

We aim to respond to all privacy-related inquiries within 5 business days. For data access, deletion, or portability requests, please allow up to 30 days for processing.